Help and Questions

Help & Questions

How can I contact Vellisse Jewelry?

You can contact us through our Contact page. We’ll be happy to help with your questions.

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Delivery times vary depending on the destination and shipping method. Estimated delivery information will be shown at checkout when available.

Can I return my jewelry?

Yes. We accept eligible returns within 14 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

Are Final Sale items returnable?

No. Final Sale items are not eligible for return or refund.

How can I find my order information?

Please keep your order confirmation email. If you need help with your order, contact us and include your order number.